Shipping Policy

Effective Date: January 29, 2026

At Sense & Stones, we strive to deliver your crystal healing products safely and promptly. Please review our shipping policy below.

1. Processing Time & Mindful Preparation

To ensure each crystal retains its natural energy and meets our highest quality standards, every piece is handcrafted, cleansed, and carefully inspected before shipping from our Guangzhou studio.

• Standard Orders: 1–3 business days (Includes individual inspection & cleansing)

• Custom / Personalized Items: 3–5 business days

• Pre-order Items: As specified on the product page

Orders are processed Monday through Friday, excluding public holidays.

2. Shipping Methods & Estimated Delivery Times

We partner with trusted international logistics providers to ensure your sacred stones arrive safely at your doorstep.

🇺🇸 United States & North America

• Direct Express Delivery: 5–10 business days (Includes full end-to-end tracking and customs pre-clearance to avoid delays)

🌏 Other International Destinations

• Standard International: 10–15 business days

• Express International: 5–8 business days

Note: Delivery times are estimates. Custom inspections, local postal carrier schedules, or weather conditions may occasionally affect delivery times.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination address
• Package weight and dimensions
• Selected shipping method

Free Shipping: Available on orders over a certain amount (displayed at checkout)

4. Shipping Destinations

We currently ship to:

• All provinces and regions within China
• Select international destinations

If your country is not available at checkout, please contact us at info@cncrystals.com to inquire about shipping options.

5. Order Tracking

• You will receive a shipping confirmation email with tracking information once your order ships
• Track your package using the provided tracking number
• Allow 24-48 hours for tracking information to update

6. Customs & Import Duties

For international orders:

• Customers are responsible for all customs fees, duties, and taxes
• These charges are determined by your country's customs office
• Sense & Stones is not responsible for delays caused by customs

7. Shipping Restrictions

We cannot ship to:

• P.O. boxes for certain items
• Military APO/FPO addresses (contact us for options)
• Countries with shipping restrictions

8. Lost or Damaged Packages

Lost Packages:

• If tracking shows delivered but you haven't received it, check with neighbors and building management
• Contact us within 48 hours if the package cannot be located
• We will work with the carrier to resolve the issue

Damaged Packages:

• Inspect your package upon delivery
• If damaged, take photos and contact us immediately at info@cncrystals.com
• We will arrange a replacement or refund

9. Address Changes

• Contact us immediately if you need to change your shipping address
• Address changes cannot be made once the order has shipped
• Incorrect addresses provided by customers may result in additional shipping fees

10. Contact Us

For shipping inquiries, please contact:

Email: info@cncrystals.com
Website: senseandstones.com

We're committed to ensuring your crystals arrive safely to begin your healing journey!